Managing Difficult People & Conversations

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  • 9th November 2021
    9:15 am - 4:00 pm

Overview: Adam's been posting derogatory comments about your organisation on twitter! Tim is very upset with certain members on the team who aren't pulling their weight! Jodi is waiting to complain about a colleague making sexist comments about her part time hours! Hopefully not a typical day, but having to deal with difficult people and (more…)

Instructional Techniques

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  • 6th December 2021
    9:15 am - 4:00 pm

Who should attend? Anyone who is responsible for giving instructions, delivering on-the-job training or coaching to individuals or small groups. During this course delegates will be introduced to the basic rules of good Instructional Techniques. We will also be discussing some of the pitfalls which should be avoided. Course Content: How to provide effective on (more…)

Instructional Techniques

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  • 3rd March 2022
    9:15 am - 4:00 pm

Who should attend? Anyone who is responsible for giving instructions, delivering on-the-job training or coaching to individuals or small groups. During this course delegates will be introduced to the basic rules of good Instructional Techniques. We will also be discussing some of the pitfalls which should be avoided. Course Content: How to provide effective on (more…)

Managing Difficult People & Conversations

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  • 4th April 2022
    9:15 am - 4:00 pm

Overview: Adam's been posting derogatory comments about your organisation on twitter! Tim is very upset with certain members on the team who aren't pulling their weight! Jodi is waiting to complain about a colleague making sexist comments about her part time hours! Hopefully not a typical day, but having to deal with difficult people and (more…)

Coaching for High Performance (2 Day Course)

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  • Day 1
    17th May 2022
    9:15 am - 4:00 pm
  • Day 2
    25th May 2022
    9:15 am - 4:00 pm

Target Audience: All those in a team leader or management role, who want to develop some core coaching skills so they can coach direct and indirect reports to improve their performance as part of your existing role. Course Objectives: By the end of the course, delegates will be able to: Clearly define coaching and recognise (more…)