Setting Targets & Measuring Performance As a Team Leader/ Supervisor

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  •  22nd April 2024
     9:15 am - 4:00 pm

Course Aim: The session aims to provide an overview of how to create and set objectives, targets and KPI's and how to develop a balanced scorecard to monitor and track KPI's. Target Audience: Team leaders, supervisors and developing team members who are unfamiliar with the need or tools required to work strategically, in line with (more…)

Having Honest Conversations and Conflict Management

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  •  22nd February 2024
     9:15 am - 4:00 pm

Course Overview: Sometimes line managers can feel ambushed by difficult issues. The first question many managers ask themselves is 'is it my responsibility to sort it out?' In most organisations the answer is most certainly 'yes'. Yet there can still be a reluctance to get caught up in very emotional or difficult performance and conduct (more…)

Customer Service

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  •  5th September 2023
     9:15 am - 4:15 pm

This course is designed for anyone who has contact with customers. It will explore what it means to deliver excellent customer service and exceed customer expectations. We will consider the importance of first impressions and how to develop rapport with customers by using empathy to help meet their requirements. We will develop the core skills (more…)

Working Well Together

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  •  6th June 2023
     9:30 am - 4:00 pm

Course Aim: Promoting a positive climate at work for everyone based on personal respect and dignity is important in helping to prevent inappropriate behaviour starting. To help develop such a climate, employers and employees need to understand the key drivers of poor workplace behaviours and impact this behaviour can have on those around them. Target (more…)

Conflict Management

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  •  4th May 2023
     9:00 am - 4:00 pm

Course Aim: To develop knowledge and understanding of managing conflict and supporting individuals by developing a toolkit of effective techniques to de-escalate conflict situations. Target Audience: Anyone whose role involves regular interactions with others where there may be the potential to lead to situations where conflict may develop and escalate. Course Objectives: Conflict - Types (more…)

Managing Difficult People & Conversations

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  •  9th November 2021
     9:15 am - 4:00 pm

Overview: Adam's been posting derogatory comments about your organisation on twitter! Tim is very upset with certain members on the team who aren't pulling their weight! Jodi is waiting to complain about a colleague making sexist comments about her part time hours! Hopefully not a typical day, but having to deal with difficult people and (more…)

Level 3 Award in Delivering Training

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  • Day 1
     11th January 2024
     9:15 am - 4:00 pm
  • Day 2
     17th January 2024
     9:15 am - 4:00 pm

Course Aim: The aim of this course is to provide delegates with a practical qualification which is suitable for new and experience trainers who wish to improve their classroom skills and obtain a training qualification that will also enable them to deliver regulated qualifications. Target Audience: This course is mainly aimed at those who will (more…)