Course Overview: Some people confuse assertive behaviour with aggression, and mistakenly think that to assert yourself is to stand your ground and refuse to compromise in any way. Assertiveness is a behaviour we can use when communicating and interacting with others. It's a way of treating others as equals and 'standing up for your rights (more…)

Course Aim: This course aims to enable delegates to appreciate fully the impact of exceptional customer service in creating loyal customers and methods that can be used for achieving this, focusing on behaviour and attitudes. Target Audience: The course is designed for those who deal directly with internal or external customers or manage the customer (more…)