Business Writing Essentials

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  •  11th June 2024
     9:15 am - 4:00 pm

Course Aim: It's about communicating effectively with your audience such as customers, colleagues, investors or stakeholders via email, reports or any other business related content. You will learn how to tailor your writing to different audiences. Target Audience: This course is aimed at anyone who would like to refresh their business writing skills or understand (more…)

Having Honest Conversations and Conflict Management

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  •  22nd February 2024
     9:15 am - 4:00 pm

Course Overview: Sometimes line managers can feel ambushed by difficult issues. The first question many managers ask themselves is 'is it my responsibility to sort it out?' In most organisations the answer is most certainly 'yes'. Yet there can still be a reluctance to get caught up in very emotional or difficult performance and conduct (more…)

Communication Skills

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  •  24th January 2024
     9:15 am - 4:00 pm

Course Aim: This course aims to boost your confidence and give you practical tools for communicating more effectively in the workplace. It will support you by increasing awareness of the impact you make and choices you have to develop the skills of being assertive. Target Audience: This course is for anyone who needs to communicate, (more…)

Working Well Together

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  •  6th June 2023
     9:30 am - 4:00 pm

Course Aim: Promoting a positive climate at work for everyone based on personal respect and dignity is important in helping to prevent inappropriate behaviour starting. To help develop such a climate, employers and employees need to understand the key drivers of poor workplace behaviours and impact this behaviour can have on those around them. Target (more…)

Conflict Management

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  •  4th May 2023
     9:00 am - 4:00 pm

Course Aim: To develop knowledge and understanding of managing conflict and supporting individuals by developing a toolkit of effective techniques to de-escalate conflict situations. Target Audience: Anyone whose role involves regular interactions with others where there may be the potential to lead to situations where conflict may develop and escalate. Course Objectives: Conflict - Types (more…)

Train the Trainer

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  • Day 1
     11th April 2024
     9:15 am - 4:00 pm
  • Day 2
     18th April 2024
     9:15 am - 4:00 pm

Aimed at people who are involved in the development of staff. This is for people who train groups and not just one or two individuals. This course prepares individuals in becoming outstanding trainers and to deliver effective and memorable courses. The 2 day course, prepares trainers interested to enhance their delivery skills, to take advantage (more…)

Working Smarter – Time Management

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  •  20th June 2024
     9:15 am - 4:15 pm

‘The bad news is time flies; the good news is you’re the pilot!’ Overview: Benefiting from time management principles and best practice tools and techniques, delegates will return to work ready to focus their energy, take control, work more effectively and improve productivity. This programme will help delegates discover a new time perspective on your (more…)

Introduction to Resilience

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  •  22nd September 2021
     9:15 am - 4:00 pm

Target Audience: If you want to become more effective at making requests of others, saying 'no' to unreasonable demands, or generally improving your level of assertiveness and increase your confidence and self-esteem then this course is for you! Course Overview: Resilience is now recognised as a very important competence to demonstrate in the workplace. In (more…)

Confidence Skills

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  •  13th June 2023
     9:15 am - 4:00 pm

Course Aim: Confidence is not something that can be learned like a set of rules; confidence is a state of mind. Positive thinking, practice, training, knowledge and talking to other people are all useful ways to help improve or boost your confidence levels. This course is designed to do exactly that. It's a chance to (more…)