Target Audience: If you want to become more effective at making requests of others, saying 'no' to unreasonable demands, or generally improving your level of assertiveness and increase your confidence and self-esteem then this course is for you! Course Overview: Resilience is now recognised as a very important competence to demonstrate in the workplace. In (more…)
‘The bad news is time flies; the good news is you’re the pilot!’ Overview: Benefiting from time management principles and best practice tools and techniques, delegates will return to work ready to focus their energy, take control, work more effectively and improve productivity. This programme will help delegates discover a new time perspective on your (more…)
Overview: We all have an awareness of exceptional service because we are all customers. This course aims to enable delegates to appreciate fully the impact of exceptional customer service in creating loyal customers and methods that can be used for achieving this. This is an interactive course which utilises shared experiences and research. Target Audience: (more…)
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