Communication Skills

Course Aim:

This course aims to boost your confidence and give you practical tools for communicating more effectively in the workplace. It will support you by increasing awareness of the impact you make and choices you have to develop the skills of being assertive.

Target Audience:

This course is for anyone who needs to communicate, build relationships and influence others more effectively.

Course Objectives:

• Identify the key elements of the communication process
• Use and interpret non-verbal communication effectively
• Appreciate the different barriers to effective communication and how to overcome them
• Appreciate and use questioning and listening skills and build rapport
• Recognise and adapt your own unique communication style
• Identify your strengths and areas for development
• Describe what assertiveness is, how assert you currently are and have strategies for developing this skill

Course Overview

• The communication cycle
• Importance of communication
• How we make an impact on others
• Body language and tone
• Communication self-assessment
• Active listening challenge
• Questioning techiques
• Assertive behaviour
• Assertiveness techniques and case study
• Changing peoples habits