Exceptional Customer Service

Details Price Qty
Non-Academy Membersshow details + £220.00 (GBP)*  
The Academy Members (£154.00 (GBP)) is available to members only. On Sale

* price does not include taxes


  • 20th October 2021
    9:15 am - 4:00 pm

Overview:
We all have an awareness of exceptional service because we are all customers. This course aims to enable delegates to appreciate fully the impact of exceptional customer service in creating loyal customers and methods that can be used for achieving this. This is an interactive course which utilises shared experiences and research.

Target Audience:
The course is designed for those who deal directly with internal or external customers or manage the customer service process in your business.

Course Objectives:

  • Appreciate the impact of good and bad customer service
  • Have explored behaviours which lead to exceptional service
  • Describe the importance of quality and standards
  • Describe how to communicate and what skills are required to make this effective
  • Handle complaints positively and overcome service failures
  • Identify ways to provide your customers a positive experience!

Course Content:

  • Service / Profit Model - Understanding the link with service excellence, loyalty and profit
  • Examples of good and bad service - Behavioural Indicators
  • Trivia quiz
  • Self assessments
  • Importance of body language and tone of voice
  • Encouraged behaviours in the workplace
  • Elements of effective communication
  • Assertive v Aggressive communication
  • Our personal impact
  • Action planning

Venue:  

Venue Phone: 01685 884175

Venue Website:

Address:
Aberdare Enterprise Centre, Depot Road, Aberdare, Rhondda, Cynon, Taff, CF44 8DL, United Kingdom