Delivering Exceptional Customer Service

Course Aim:
This course aims to enable delegates to appreciate fully the impact of exceptional customer service in creating loyal customers and methods that can be used for achieving this, focusing on behaviour and attitudes.

Target Audience:
The course is designed for those who deal directly with internal or external customers or manage the customer service process in your business.

Course Objectives:

We all have an awareness of exceptional service because we are all customers. This course is thought-provoking and focuses on the simple things that can make a big positive difference. This course is interactive which utilises shared experiences and research and pragmatic tools and tips.

Course Overview:

• Have an awareness of the case for exceptional customer service
• Appreciate the impact of good and bad customer service
• Have explored behavioural indicators that lead to exceptional service
• Describe the importance of quality and standards
• Describe how to communicate and what skills are required to make this effective
• Handle complaints positively and overcome service failures