Introduction to DMAIC and the Problem Solving Process

Course Aim:

The session aims to provide an introduction to the use of the DMAIC Problem Solving Process and the use of A3 reporting.

Target Audience:

All those involved in Problem Solving within their organisations or with 3rd party organisations such as suppliers and sub-contractors. Quality practitioners, Team Leaders and Internal Auditors. Information from this course could also be used as an induction program and wider awareness campaign for the need for improvement.

Course Objectives:

• An introductory course to increase the delegates knowledge on the aspects of the DMAIC Process, its elements and requirements
• Examples of the key processes and documentation that is required as part of achieving thorough root cause analysis
• Understanding the links between the problem solving tools and processes and benefits of problem solving in teams
• Preparation and delivery of the A3 report to management

Course Overview:

• Understand what is DMAIC and how does it compare to other problem-solving models?
• How to establish a project (problem solving) team and get the team working together
• How to develop the problem statement
• How to set up a measurement systems so that data needed to determine the root cause of the problem can be collected
• Use a systematic approach to collect, display, and analyse data to identify the root cause(s).
• Verify that the cause(s) identified is the root cause
• Identify a solution to eliminate the root cause and correct the problem
• Execute and implement a problem solution
• Develop action plans
• Use of Gantt Charts to plan the implementation and monitor progress
• Ensure the solution is robust so that problem does not come back