Setting Targets & Measuring Performance As a Team Leader/ Supervisor

Details Price Qty
Non-Academy Membersshow details + £321.00 GBP*  
The Academy Members (£225.00 GBP) is available to members only. On Sale

* price does not include taxes

  •  22nd April 2024
     9:15 am - 4:00 pm

Course Aim:

The session aims to provide an overview of how to create and set objectives, targets and KPI's and how to develop a balanced scorecard to monitor and track KPI's.

Target Audience:

Team leaders, supervisors and developing team members who are unfamiliar with the need or tools required to work strategically, in line with the organisations goals and objectives.

Course Objectives:

  • An introductory course to increase the delegates knowledge of how to create business and personal objectives linked to the organisations policies, plans and goals
  • How to create a set of Key Performance Indicators (KPI's) which link to the organisations or departments objectives, projects, goals and plans
  • A mix of theory and practical with group discussions and participation and sharing of best practice examples

Course Overview:

  • The purpose of objectives
  • Objectives links to policies
  • Objectives linked to the organisations strategy
  • Writing SMART objectives & setting targets
  • Creating a roll out plan for the objectives
  • Creating an action plan to deliver the objectives
  • What are KPI's and examples
  • Gathering and plotting the data
  • Use of graphs and charts
  • Reporting performance
  • Responding to and reporting poor performance
  • 7 key performance measures for manufacturing
  • Creating a scorecard - QCDP
  • Colour coding - Red/ amber/ green
  • Reporting department/ area performance
  • Taking action to address poor performance


Venue Phone: 01685 884175

Venue Website:

Aberdare Enterprise Centre, Depot Road, Aberdare, Rhondda, Cynon, Taff, CF44 8DL, United Kingdom