Developing effective communication and Leadership skills for Construction Team Leaders

Course Aim

To equip construction personnel with the communication, behavioural and leadership skills required to work effectively with colleagues, subcontractors, clients and stakeholders whilst contributing to high-performing project teams.

Target Audience

Site managers, supervisors, team leaders, forepersons, project coordinators, construction operatives progressing into leadership roles

Course Objectives

By the end of the course delegates will be able to:

• Understand the importance of effective communication & responsibilities within construction environments.
• Identify barriers to communication and methods for overcoming them.
• Distinguish between assertive, passive and aggressive behaviours.
• Use assertive communication techniques to manage workplace situations confidently.
• Deliver and receive constructive feedback effectively.
• Recognise acceptable and unacceptable workplace behaviours.
• Understand how behaviours impact safety, morale and performance.
• Identify the characteristics of high-performing teams.
• Develop a personal action plan to improve workplace communication and teamwork.

Effective Communication in Construction

• Why The role of the team leader
• Responsibilities and when to escalate
• Why communication matters in construction
• Communication methods on site
• Active listening skills
• Communication barriers
• Communicating and escalating with managers
• Toolbox talks and safety communication

Assertiveness vs Aggressive Behaviour

• Understanding communication styles

• Passive behaviour
• Assertive behaviour
• Aggressive behaviour
• Effects on team relationships
• Managing difficult conversations
• Setting boundaries professionally

Practical Communication Scenarios

• Communication under pressure
• Escalating concerns
• Giving instructions clearly
• Preventing misunderstandings

Giving and Receiving Feedback

• Purpose of feedback
• Benefits of timely feedback
• Constructive feedback techniques
• Receiving feedback professionally
• Gathering & analysing evidence feedback
• Managing emotional responses
• Continuous improvement culture

Acceptable and Unacceptable Workplace Behaviours

• Professional conduct
• Respect in the workplace
• Inclusion and diversity
• Personal accountability
• Site culture
• Consequences of poor behaviour

Building High-Performing Construction Teams

• Characteristics of high-performing teams
• Trust and accountability
• Shared goals
• Effective collaboration
• Managing diversity of skills
• Problem-solving and decision-making
• Maintaining team morale

Personal Action Plan

At the end of the programme delegates will identify:

• Stop, Start, continue which will be a personal development plan to take away and discuss with their managers

Course Overview

The construction industry relies on strong communication, positive workplace behaviours and effective teamwork to deliver projects safely, on time and within budget. This practical one-day programme develops participants' ability to communicate confidently, provide constructive feedback, understand acceptable and unacceptable workplace behaviours, and contribute to the development of high-performing teams.

Using construction-specific scenarios and activities, delegates will learn techniques that improve collaboration, reduce conflict, increase productivity and create a positive site culture.

Format of Delivery

Face to face

CITB ASSURED