Event Type: single-event

Setting Targets & Measuring Performance As a Team Leader/ Supervisor

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  •  22nd April 2024
     9:15 am - 4:00 pm

Course Aim: The session aims to provide an overview of how to create and set objectives, targets and KPI's and how to develop a balanced scorecard to monitor and track KPI's. Target Audience: Team leaders, supervisors and developing team members who are unfamiliar with the need or tools required to work strategically, in line with (more…)

Empower Yourself – The Art of Being Confident & Assertive

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  •  18th June 2026
     9:30 am - 4:00 pm

Course Overview: Some people confuse assertive behaviour with aggression, and mistakenly think that to assert yourself is to stand your ground and refuse to compromise in any way. Assertiveness is a behaviour we can use when communicating and interacting with others. It's a way of treating others as equals and 'standing up for your rights (more…)

Level 2 Principles of Risk Assessment

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  •  19th February 2024
     9:30 am - 4:00 pm

Target Audience: Anyone who is interested in or is going to be on a 'risk assessment team' and needs to understand the basic principles of risk assessment. Course Description: Employers and the self-employed have a legal duty to assess health and safety risks. This course will allow all employees the ability to be able to (more…)

Having Honest Conversations and Conflict Management

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  •  9th July 2026
     9:15 am - 4:00 pm

Course Overview: Sometimes line managers can feel ambushed by difficult issues. The first question many managers ask themselves is 'is it my responsibility to sort it out?' In most organisations the answer is most certainly 'yes'. Yet there can still be a reluctance to get caught up in very emotional or difficult performance and conduct (more…)

Communication Skills

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  •  24th January 2024
     9:15 am - 4:00 pm

Course Aim: This course aims to boost your confidence and give you practical tools for communicating more effectively in the workplace. It will support you by increasing awareness of the impact you make and choices you have to develop the skills of being assertive. Target Audience: This course is for anyone who needs to communicate, (more…)

Environmental Sustainability Skills for Managers (2 Days)

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  • Day 1
     6th July 2026
     9:15 am - 4:00 pm
  • Day 2
     7th July 2026
     9:15 am - 4:00 pm

Course Aim: This two day course aims to provide supervisors and managers with a strategic and operational overview of environmental sustainability as it affects their specific industry work area. The course covers the understanding of the strategic opportunities and constraints that environmental sustainability presents organisations; the importance of resource efficiency; the impact of environmental sustainability (more…)

Project Management

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  •  15th October 2025
     9:15 am - 4:00 pm

Course Aim: Practical tools and techniques for new and practising Project Managers, Project Methodologies are covered and this course provides an introduction to PRINCEII and APQP (Advanced Product Quality Planning) and follows the structure of the PMBOK process (Project Management Body of Knowledge) providing the delegate with an insight into the 5 PMBOK phases. This (more…)

Project Management

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  •  17th April 2024
     9:15 am - 4:00 pm

Course Aim: Practical tools and techniques for new and practising Project Managers, Project Methodologies are covered and this course provides an introduction to PRINCEII and APQP (Advanced Product Quality Planning) and follows the structure of the PMBOK process (Project Management Body of Knowledge) providing the delegate with an insight into the 5 PMBOK phases. This (more…)

An Introduction to Problem Solving

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  •  8th November 2023
     9:15 am - 4:00 pm

Course Aim: The session aims to provide an introduction to the use of : The DMAIC Problem Solving Process and the use of A3 reporting, 8D Problem Solving and reporting, and provide an overview of the Kepner Tregoe Tools and Techniques of Problem Solving. Target Audience: All those involved in Problem Solving within their organisations (more…)

Customer Service

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  •  5th September 2023
     9:15 am - 4:15 pm

This course is designed for anyone who has contact with customers. It will explore what it means to deliver excellent customer service and exceed customer expectations. We will consider the importance of first impressions and how to develop rapport with customers by using empathy to help meet their requirements. We will develop the core skills (more…)