Having Honest Conversations and Conflict Management

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  •  22nd February 2024
     9:15 am - 4:00 pm

Course Overview:

Sometimes line managers can feel ambushed by difficult issues. The first question many managers ask themselves is 'is it my responsibility to sort it out?'

In most organisations the answer is most certainly 'yes'. Yet there can still be a reluctance to get caught up in very emotional or difficult performance and conduct issues.

Get it wrong and the employee may go absent, work less effectively or worse! Get it right and you can improve levels of performance, attendance and employee engagement.
Often, we can avoid the honest conversations: we feel awkward, don't want to upset people, or are not sure how to start. This course will enable you to explore difference approaches and techniques to ensure that these conversations really succeed.

Course Objectives:

  • Describe what is an honest conversation
  • Identify potential barriers that stops us having them
  • Explain the impact and consequences of failing to hold conversations and the potential benefits of doing it well
  • Recognise that individuals need to be supported in different ways
  • Understand what it takes for people to be able to listen to challenging messages
  • Explore and practice questioning and listening skills
  • Identify and use strategies to make them more bearable in the future
  • Identify current conflict style and the impact of this for ourselves and others

Course Content:

  • Defining the 'honest' conversation
  • Johari's window to increase self awareness
  • Being clear to be kind
  • The importance of preparation
  • Key communication skills needed (questioning, listening)
  • Feedback models - BOOST and AID
  • Useful techniques you can use (body language and rapport)
  • How to have the conversation (feedback models, practical sessions)
  • Conflict styles questionnaire
  • conflict resolution strategies
  • Practical session and feedback


Venue Phone: 01685 884175

Venue Website:

Aberdare Enterprise Centre, Depot Road, Aberdare, Rhondda, Cynon, Taff, CF44 8DL, United Kingdom